Click the following drop-down boxes to explore individual policies.
- Standard Cancellation Policy: You may cancel with a full refund up to 14-days before the tour. No refund is available if canceled within 14-days of the tour.
- Flex Cancel Policy: The optional Flex Cancel insurance fee is non-refundable. You may cancel with a full refund of the tour cost, minus the non-refundable Flex Cancel fee, up to 24-hours before the tour. No refund is available if canceled within 24-hours of the tour.
- If for any reason your cruise ship does not arrive in port as scheduled, causing you to miss the tour, you will receive a full refund minus the non-refundable Flex Cancel fee if purchased. Or, if you request it, will work to accommodate you on another tour.
- Your spots are guaranteed when you make your reservation with us. We do not oversell seats that we do not have. If for any reason the tour is canceled from our end, you will be fully refunded for the entire cost of your tour.
- Alaska Shore Tours must be notified at (844) 626-9600, by email, or by live chat for a refund to be issued.
Save $100 when you book three or more tours with us! The means by which the multi-tour discount is applied varies by booking method:
- If three or more tours are booked in a single web session, the discount will be automatically applied to the total during checkout. Contact us if for any reason the discount is not automatically applied during multiple-tour checkout, and we will apply it manually.
- If your third tour is booked at a later time than the first and second tour, you will need to contact us so a reservations agent may apply the discount for you.
- The multi-tour discount is contingent upon all qualifying activities taking place. If a tour is canceled due to weather or any reason, the multi-tour discount becomes void.
- The multi-tour discount is only applicable when there are two or more guests per reservation.
- Currency exchanges will be made to and from US dollars according to real-time market exchange rates. This means that, in some instances where exchange rates have changed, customers may receive a full refund totaling less than the amount paid for the initial purchase.
- We guarantee that you will not miss your ship. We book tours for thousands of cruise ship passengers every year and we’ve never left anyone behind! If you were to miss your ship’s departure through no fault of your own on a tour that has been booked with us, we will get you to your next port of call. Transportation and any necessary lodging will be provided.
- *This guarantee is not provided for guests docking in Haines that elect to go to Skagway for a tour via ferry.